1.)You agree that you are 18 and over.
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2.)Any provision of services provided by us and information supplied are dependant upon you to warrant that;
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a.- All personal information provided by you when registering is true,accurate,up to date and complete in all aspects.
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b.- The appeal and payment must be made by the registered keeper.
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c.- Once work has been started on your appeal, the money back guarantee is not applicable until we have appealed to POPLA/PATAS and received notification of a rejection.
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d.– Should you decide to pay your PCN after the first stage of appeal it is at our discretion if a full refund will be applied.
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e.- Where we advise on the balance of probabilities a PCN should not be taken to 2nd stage appeal/Tribunals we will issue a refund subject to a deduction of £10 per PCN for our time in appealing the PCN.
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3.)You agree to provide us with legible copies of all documents relating to your case within the reasonable time frame requested by us. All documents are to be sent by email to info@parkingappealpartners.co.uk
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Or at our discretion by postal recorded delivery or a messaging app.

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a.- You agree that if we cannot complete our service to you due to you not supplying requested documents within the stipulated time frame our money back guarantee will not be applicable.

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b.- Where false or misleading details/information have been provided we will not be liable for the outcome of any appeal and the money back guarantee is not applicable.

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4.) If we decide not to take an appeal after taking payment we will advise by email and issue a full refund.

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5.) Council and TFL penalty charges

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a.- You must provide us with a copy of the penalty charge notice/Notice to owner and any other documentation relating to the notice. Failure to supply this will not entitle you to a refund.

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6.) BPA private parking company Appeals

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a.- You must provide us with a copy of the parking charge notice/notice to keeper and any other documentation relating to the notice. Failure to supply this will not entitle you to a refund.

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b.- In the event POPLA reject your appeal you will be entitled to a full refund subject to meeting the terms above.

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7.) IPC private parking company Appeals

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a.- You must provide us with a copy of the parking charge notice/notice to keeper and any other documentation relating to the notice. Failure to supply this will not entitle you to a refund.

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b.- Where we inform you that your notice is from a IPC member – the money back guarantee is not applicable.

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8.) You authorise us to take any reasonable steps against the BPA/IPC Parking member within the requirements of the law to get your PCN cancelled or reduced.

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9.) Companies that are not members of IPC/BPA are not members of a trade body and as such cannot access the DVLA database. Where a ticket is issued by one of these companies and we inform you of this our money back guarantee does not apply.

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9.) General

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a.-If you pay for our service when you have already paid the parking charge we will deduct an admin fee of £8.00 from any refund.

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b.- If you pay for our service and then complete an appeal yourself or pay the charge we will deduct an admin fee of £8.00 from any refund.

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c.- We do not offer the money back guarantee for services which include letter of claim or county court action.

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d.- Where we assist with bailiff action, in the event we cannot get your penalty charge back to the original penalty we will issue a refund subject to a deduction of £25 per PCN, this is solely for our time dealing with the matter. Our liability to you will not exceed the amount that you paid for our service.\

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e.- Whilst we assist you with the legal process involving private parking charges we will not be held liable in any way for court costs, fees or charges applied due to the court process. Our liability to you will not exceed the amount that you paid for our service.

10.) You acknowledge that:

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a.- We are a parking Appeals service, drafting appeals to the relevant authority/company, attending adjudication if necessary, assisting with county court action and attending court as a lay representative.

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We are not legally trained but we are experts in parking and traffic matters which sees our challenging of these matters a success.

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b.- All Appeals written are based on information provided to us by you. We may conduct our own research or investigation to assist your appeal such as signage and TRO’s.

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c.- We do not accept responsibility for any outcome of an appeal where you have provided us with false, inaccurate or misleading information.

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d.- You accept that you remain responsible and liable for any payments you make or are liable to make because of receiving a Parking charge/penalty charge notice/ letter of enforcement /charge certificate.

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e.- We will not conduct any work on your appeal until cleared payment has been made.

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f.- We will treat you with respect and courtesy and ask that you do the same. We will do our best to assist you with your case and get a positive outcome.

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We will not tolerate threatening or abusing behaviour, any of the above behaviour against our staff will result in the immediate cancellation of our service to you without a refund.

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